Privacy Policy

Techie Nakama Solutions, S.L. (hereinafter referred to as Techie Nakama Solutions) as the Data Controller and operator of this website, in accordance with Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, provides this Privacy Policy to inform you, in detail, about how we process your personal data and protect your privacy and the information you provide to us.

In this Privacy Policy, we explain your rights regarding your personal information and how to exercise them. Additionally, if you need to contact the data protection authority, we provide the relevant contact details.

We the data controllers
Identify: Techie Nakama Solutions, S.L.
NIF: B16938995
Registered Address: C/Calle Mandri, 36, 08022 Barcelona, Spain
Email : info@techienakamasolutions.com

What kind of information about you might we collect?

The personal data we collect from users and clients can be grouped into the following categories:

• • Basic and contact details: such as name, surname, email, billing address, and email address.
• • Financial and economic data: including payment details and commercial transactions made with us. This also includes identity verification for payment acceptance and relevant financial checks.
• • Technical data: including IP address, login data, browser type and version, time zone settings, browser plug-ins, operating system, and other technology used during access to our platform.
• • Browsing data: includes information related to how you navigate when visiting our platform.
• • Marketing and communication preferences: we collect your preferences for receiving commercial communications and news from us, the consents granted, and your preferred communication channels.

We never collect particularly sensitive or specially protected personal data.

How do we collect your personal data?

Generally, most of your personal information is provided to us directly, either personally via phone, email, web forms, or by answering surveys. However, we may also obtain information from:

• • Communication systems, instant messaging, email, or social networks.
• • Third parties who have previously obtained your explicit consent, such as your bank.
• • Cookies enabled on our website – for more information, you can visit our Cookie Policy.

What could happen if you don’t provide us with your personal information?

When we are legally obliged to collect your personal data or when it is necessary to enter into a contract with you, if you refuse to provide your personal data, we may be unable to serve you. In the rare event we need to cancel your order for this reason, we will notify you first, if necessary

Why do we process your personal information?

We include a detailed table with the purpose for which we collect your data and the legal basis that legitimizes us to do so.

Purpose of Processing	Legal Basics for Processing Your Personal infromation
Providing our services, accepting payments, and collecting fees	(1) Contract execution (2) Explicit consent of the data subject
Registering as a web user or new client	(1) Explicit consent of the data subject (2) Contract execution
Managing our relationship with clients, which includes:	(1) Contract execution (2) Compliance with a legal obligation (3) Legitimate interest
	(1) Notifying you of changes in our contracting terms or policies (2) Requesting you to respond to a survey or review our services
Sending commercial communications, newsletters, and advertisements	(1) Explicit consent of the data subject (2) Legitimate interest (provided you have not opted out of receiving communications)
Allowing participation in sweepstakes or responding to satisfaction surveys	Legitimate interest
Administering and protecting our business and website	(1) Compliance with a legal obligation (2) Legitimate interest
Using analytical data to improve the browsing experience	(1) Legitimate interest (2) Consent of the data subject
Suggesting products and services of interest	Legitimate interest
Responding to inquiries or providing information requested by the data subject	(1) Legitimate interest (2) Contract execution (3) Consent of the data subject
Managing interactions on our social networks	(1) Compliance with a legal obligation (2) Legitimate interest
Providing personal information to authorities or upon judicial request	Compliance with a legal obligation
Handling claims or inquiries through authorized channels	(1) Consent of the data subject (2) Contract execution
Litigation tracking on the ODR platform: https://ec.europa.eu/consumers/odr///	Compliance with a legal obligation

Who might we share your personal data with?

We may need to share your personal information with:

• • Third-party companies or service providers we subcontract to provide our services. For example, payment gateway providers.
• • Third parties necessary for managing our business. For instance, legal or IT service providers.
• • The banks we work with.

All the providers we work with are contractually bound to us. We ensure they comply with all the necessary security measures to safeguard your personal information and that they use your data only for the purposes specified, according to our instructions.

We will also share personal information with law enforcement when required by law.

Where do we store your personal information?

All the information you provide to us, either through this website or by other means, will be stored on the servers of Techie Nakama Solutions. These servers are located within the European Economic Area (EEA).

How long will we retain your personal data?

Your data will be retained while the business relationship with us exists, or until you exercise your right to deletion, objection, or restriction of processing. However, we will retain certain identifiable personal data for a maximum period of 2 years if required by judges and courts or to initiate internal actions due to misuse of the website.

Matter	Prescription	Regulation
Labor, in case of infractions	3 years	Art. 4.1 RD 5/2000
Social Security, in case of infractions	3 years	Art. 4.2 RD 5/2000
Occupational Risk Prevention, in case of infractions	5 years	Art. 4.3 RD 5/2000
Tax, for tax debts	4 years	Art. 66 Law 58/2003
Tax, for verification of compensated quotas or applied deductions	10 years	Art. 66 bis Law 58/2003
Accounting and commercial	6 years	Art. 30 of the Commercial Code (CC)
Crimes against Public Treasury and Social Security	10 years	Art. 131 Organic Law 10/1995